GLD accepts returns for items in unworn and brand-new condition within 14 days after receiving your order. To complete your return, you will need the order number zip code associated with the order.
How it works?
Submit the form to initiate a return
Send back your order through one of our trusted locations
Receive your refund or store credit within a matter of days
Return Policy
Time to return
We accept returns for items in brand new condition within 14 days after receipt.
What can you send
We accept returns on all of our non-custom, Gold Plated and Vermeil items.
Additional items
BOGO and any Free Promo items must be returned when requesting a Refund or Store Credit.
See full Refund Policy
Initiate a Warranty Return
To initiate a warranty return click here.
Frequently Asked Questions
You may encounter an error message if your item is not eligible for a standard return due to certain exclusions. Items classified as Custom, Solid Gold, Grillz, or outside our 14-day return policy are not eligible. If your item falls under these exclusions, you may consider utilizing our repair or warranty service instead. For more information, please click this link to proceed with a repair or warranty request. For specific return eligibility information, we recommend referring to the item's product page or contacting a customer service representative atsupport@gld.com.
GLD provides shipping labels for returns that are processed within 14 days of your order's delivery date. Once you complete your request, you'll receive a separate email confirmation containing the authorization form and/or your shipping label. If you don't see it in your inbox, please check your junk/spam folder. Please keep in mind that GLD is not responsible for lost or damaged packages if you choose to use a carrier other than the label provided by us. If you do use a different carrier, please provide a GLD customer service representative with the tracking number immediately.
Domestic Orders (US, Canada):
Return for Store Credit: Returns for Store Credit are FREE. The Store Credit E-Gift Card will be sent automatically to the email address on file for the paid order amount when your return is processed.
Return for refund: There is a $5.99 processing fee which is automatically deducted from the reimbursed amount if a refund to the original payment method is chosen.
International Orders:
Return for Store Credit: Returns for Store Credit are FREE. The Store Credit E-Gift Card will be sent automatically to the email address on file for the paid order amount when your return is processed.
Return for refund: There is a $19.95 processing fee which is automatically deducted from the reimbursed amount if a refund to the original payment method is chosen.
If your jewelry arrived damaged, please contact our customer support team immediately at support@gld.com for further assistance.
If you have any further questions or need assistance with your return or exchange, please contact our customer service team at support@gld.com.
Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. Please contact our customer support team at support@gld.com for further assistance.
There are NO returns on GLD's Customized Jewelry. All Customized Jewelry is guaranteed under our 30-Day Quality Guarantee. This policy entitles you to a free, one-time repair of your piece in the event that you experience any defects in craftsmanship or breakage due to manufacturing defects. This guarantee will be voided immediatelyin the event that user damage is detected (ie: water damage, accidental breakage, missing stones, etc.). Once the 30-day guarantee has expired, a $99 USD Repair Fee will be charged for all future repairable product issues. Please contact our customer support team atsupport@gld.comfor further assistance.
Free Gifts promo items are associated with a minimum order value or other requirements as specified at time of order. If part or all of the original transaction is returned, such that you fall below the original required order value, the Free item must be returned in its original condition. At the time of return if the customer decides not to return free item, they will see a reduced refund in the amount of $25 for the free gift item.
BOGO Items must both be returned to receive a full refund. If only one of the BOGO set items is returned, a partial refund will be issued based on the price of the item returned.
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